Meet Our Team
Meet the team behind Premier Pest Control, our team has many years of experience in pest control around the Indianapolis area.
Meet the team behind Premier Pest Control, our team has many years of experience in pest control around the Indianapolis area.
Cassi Magnus is the behind-the-scenes driving force at Premier Pest Control, serving as both owner and office administrator. She handles everything from scheduling and customer communication to operations and organization, ensuring the business runs smoothly and every client feels valued. Cassi’s dedication, leadership, and attention to detail help create the dependable, family-oriented service Premier Pest Control is known for. Whether she’s coordinating the day’s routes, answering customer questions, or supporting the technicians, Cassi works hard to make sure every service starts with clarity, ends with satisfaction, and reflects the high standards she holds for the company.
Bryant has been servicing this community since 2013 in wildlife and pest control! He is a licensed pest control and nuisance wildlife (rodent dedicated) technician who genuinely loves helping people feel comfortable and confident in their homes. He takes the time to listen, look closely, and explain what he finds so you always know what’s going on and what to expect. Every home and every situation is different, and he enjoys figuring out the best solution to keep pests out for good. His goal is simple: treat you with honesty, do the job right the first time, and make sure you feel taken care of from start to finish.
John is licensed as a technician for pest control and for wood destroying insect inspections and treatments, including termites. He comes to us with 35+ years of extraordinary customer care as a Community Pharmacist, a retail sales associate, professional sales, and sales management. He is committed to meeting customer needs by listening to and then guiding customers to choose the right approach. Having been trained by the “Late” Dennis Felix, (founder of Premier Pest Control), John is committed to lead by example in building on the tradition of customer service that Dennis established for our company.
Jeff started with us in June of 2025 and has been a fan favorite since! He is a dedicated pest control technician committed to keeping homes and businesses safe, healthy, and pest-free. With a strong focus on customer care and the latest industry techniques, he takes pride in providing thorough inspections, effective treatments, and honest recommendations tailored to each situation. Whether he’s solving a tough infestation or helping prevent future issues, he always delivers reliable results, clear communication, and peace of mind you can count on!
Hannah Burwell serves as a key part of our Premier Pest Control office team, bringing organization, professionalism, and a warm customer-focused approach to every interaction. She manages scheduling, coordinates service appointments, and ensures communication flows smoothly between our customers and technicians. Hannah is known for her reliability, attention to detail, and ability to make clients feel supported from the moment they call. Her dedication helps keep our operations running efficiently and ensures every customer receives prompt, clear, and friendly service.
Kristin Flora, the owner, was raised on a farm and is no stranger to hard work. She graduated from Purdue with degrees in AgriBusiness Management, Communications and Organizational Leadership & Supervision. Her passion for giving back and ensuring excellence in everything she touches is contagious. This is evident not only through Premier Pest Control’s values and standards, but pours out of the team thanks to her leadership.
Prior to October 1, 2019 Dennis Felix owned Premier Pest Control for 20+ years. He was a beloved member of the community and quickly became friends with everyone he met.He had a heart for people and always took time with each client to ensure he met their needs and solved their problem. We are incredibly blessed to have been able to share in his wisdom and guidance as we continue to grow.
Thank you, Dennis, for the training, education, and being such a wonderful example of dedication, hard work and humility! We are committed to carry on your legacy!
Peggy was the voice of Premier Pest Control. When you call – she answered. A school teacher by education, she has owned a variety of personal businesses before joining Premier Pest Control. She was smart, paid close attention to detail, thorough, had a heart for people and did what is right. She worked tirelessly to make sure customers’ needs are satisfied.
